Senior Concierge Agent

Career Objective

To work as a responsible individual in an environment that provides the opportunity and chance to improve my skills, and also use my experiences, to utilize my skills to gain further experiences while enhancing the company’s productivity and reputation.

● EDUCATION

● ISC- Islamiya College Siwan, Bihar (India)

● 2004 – 2006 (Incomplete)

● 10th - M, M Urdu high School, Turkaha, Gopalganj, Bihar (India)

2002 – 2003 (1st Division)

● High School- M, I, M Urdu high School, Nabiganj, Siwan, Bihar (India)

2000 - 2002

WORK EXPERIENCE

● Concierge Supervisor- JA Oasis Beach Tower

01 January-2018 till now

● To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed

● To ensure that all sections have proper coverage of staff at all times.

● To ensure that guest luggage records are accurately maintained and all special requests are met.

● Ensure orderliness and safety guidelines around the lobby and front door areas.

● Handling guest emails

● Provide support to Management as required, in cases of emergency.

● Handles guest complaints and solve problem to the degree possible.

● Making sure all the transfer has been arranged

● Sending monthly reports including invoice details of transportation & bateaux Dubai

● Handling duty roster of concierge team

● Concierge Agent cum Driver- JA Oasis Beach Tower

01 November-2007 to 31 december-2017

● Linen room attendant- Oasis Beach Hotel

27 December-2006– to 31 October 2007

● Langues

English- Speak, write, & read

Hindi- Speck, write, & read

Urdu- Speck, write, & read

Arabic- Speck 50% write 60% & read 75%

● AWARDS & Certificates

● Nominated for supervisor of the quarter for month of October to December 2018.

● Associates of the Month for Front of the House.

● Long term working awards by JA Resorts & Hotels.

● Won You know it knowledge quiz, by JA Resorts & Hotels.

● CERTIFICATES & TRANINGS

U.A.E, Driving License.

Issued on 20/01/2010

Expired on 20/01/2020

● Cricket Coaching

● June 2017, completed training in Dubai ICC cricket academy

● HACCP Awareness

● Telephone Skills

● Communication Skills

● Hearing Impairment

● Guest Service

● Complain handling skills

● Fire fighting.

Supervisory Skills Training

Successfully completed- November-2019

● Hobbies

Playing Cricket

Swimming

Watching Comedy show

Reffrances- (Available upon request)